A large Healthcare organisations in-house FM function desperately needed an overhaul of its performance reporting solution, which was paper based and retrospective (too late to enable intervention). 

We replaced the reams of paper based reports, which delivered little value with a powerful and interactive suite of Business Intelligence reports. This had the immediate impact of engaging managers and driving performance.   


With a client suffering financial difficulties, the outsourced services organisation was experiencing increased scrutiny of its delivered services, for the purposes of maximising service deficiency deductions.

Deductions had risen from an average of around £1000 per month to a staggering £100,000 per month, completely eroding the margin of the service provider and leaving it facing drastic cost cutting measures if this issue couldn't be addressed.

Through a programme of service improvement to reduce failures and robust challenge to mitigate failures, deductions were reduced from £100,000 to under £10,000 a month, within six months.

One of the UKs largest service providers had the dilemma of retendering for an FM contract for an Emergency Services Body nearing the end of its term, which was delivering a much lower margin than expected, and less than the cost of bidding for the extension would have generated.

Shiro Bara led a cost reduction programme, which restructured, right sized and upskilled their workforce. This resulted in a substantial increase of margin to 8% and the successful retention of the contract.